FAQs

What role does the franchisee typically play in the business?

City Wide franchisees serve as the CEO of their local business, leading sales growth, team development, client relationships, and overall business performance. Rather than performing the services themselves, franchisees focus on building and managing a high-performing organization, driving new business, overseeing operations, and ensuring exceptional client satisfaction. The most successful franchisees typically have experience in sales, sales leadership, business management, and team development, allowing them to scale a recurring-revenue business and maximize the potential of their market

What is the growth potential for a City Wide franchisee (scalability)?

City Wide offers significant scalability through a proven sales and management model built on recurring revenue. The average franchise generates $9.8 million in annual revenue, while the top quartile of franchisees average $24.35 million annually, demonstrating the ability to build substantial businesses over time. Franchisees benefit from large, protected territories serving approximately 1–2 million people, creating ample opportunity for long-term growth through expanding client relationships and managing multiple facility services. The model is designed to scale by adding new customers, increasing service offerings, and growing a local team while independent contractors perform the work.

Are there existing national accounts in my market?

Most City Wide markets include existing national account business. These accounts may currently be supported by the City Wide Support Center, neighboring franchisees, or a combination of both. As a new franchisee, you may have the opportunity to acquire and service eligible national accounts within your protected territory, providing an established revenue base and client relationships from the outset. Your Franchise Development team can provide specific details regarding national account opportunities available in your market and how they transition to new franchise ownership

Will l have a protected territory and how large is it?

Yes. City Wide franchisees are awarded large, protected territories that are typically sized between 1 and 2 million people, providing access to a substantial concentration of commercial buildings and business opportunities. These territories are intentionally designed to support long-term growth and scalability and are often up to four times larger than the territories offered by many traditional franchise concepts. This gives franchisees a larger market footprint, greater client acquisition potential, and more opportunities to build recurring revenue within their exclusive territory

How long has City Wide been in business?

City Wide has a long and established history in the facility services industry, having been founded in 1961. After decades of refining its business model and building a strong market presence, the company began franchising in 2001. Today, City Wide operates more than 100 locations across the United States and Canada, backed by over six decades of industry experience and a proven franchise system.

Does the City Wide offer medical benefits, recruiting and human resource assistance to franchisees and their employees?

Yes. City Wide’s franchise support model provides franchisees with access to resources and strategic partnerships that can help simplify the administration of employee benefits and human resources functions. Franchisees have options and support for offering medical benefits, as well as access to preferred vendor relationships that can provide discounted services for recruiting, payroll, HR administration, and other workforce management needs. These resources allow franchise owners to focus more on growing their business while leveraging trusted partners for critical employee-related services

How long is City Wide’s onboarding and training process?

City Wide’s onboarding program spans approximately 12 weeks and is designed to help new franchisees launch with confidence. The training includes a comprehensive blend of online learning, home-office training, in-field coaching, and two non-consecutive training weeks at City Wide’s Support Center in Lenexa, Kansas. New franchisees receive hands-on instruction in sales, operations, client relationship management, and business development, along with access to support programs such as the Foundations BDC program, which can help drive local awareness, appointments, pipeline growth, and revenue generation during the early stages of business development.

Will City Wide assign me a home office support person?

Yes. Every City Wide franchisee is paired with dedicated support from the Home Office team beginning immediately after signing. Franchisees are first guided by a Transition Coach to help navigate onboarding and launch activities, and then work closely with a Business Performance Coach who provides ongoing guidance, accountability, and strategic support. This coaching relationship is designed to help franchisees maximize performance, overcome challenges, and achieve their growth objectives throughout their ownership journey.

Does City Wide Offer incentives to owners who are current or former military?

Absolutely. City Wide proudly supports those who have served in the military by offering active-duty service members and military veterans a 10% discount on the $70,000 franchise fee. This incentive reflects our appreciation for their leadership, dedication, and service to our country, while helping make franchise ownership more accessible to those who have served